Terms & Conditions

Booking & Registration

Travellers are required to provide correct and complete information at the time of booking, including their name, contact details, age, identification details, and any other information requested by Tranquil Journey.

A booking will be considered confirmed only after the required advance payment or full payment has been successfully received and confirmation has been provided by Tranquil Journey.

Submitting an enquiry, registration form, or payment request does not automatically guarantee a confirmed seat unless confirmation is provided by our authorized representative.

Acceptance of Terms

By accessing our website, making a booking, or participating in any trip, tour, activity, or experience organized by Tranquil Journey Pvt. Ltd., you agree to comply with these Terms & Conditions.

If you do not agree with any of these terms, please do not proceed with the booking or use our services.

Use of Website

Our website is provided for information, enquiry, registration, and booking purposes. We make reasonable efforts to keep the information on our website accurate and updated.

However, prices, availability, itineraries, photographs, activities, accommodation, transportation, and other details may change depending on operational requirements and third-party service providers.

You agree not to use our website for any unlawful, fraudulent, unauthorized, or disruptive activity.

Payment Terms

The applicable payment amount will depend on the trip, destination, package, and booking policy communicated at the time of registration. Payments may be made through the payment methods provided by Tranquil Journey, including:

• Online payment gateway
• UPI
• Bank transfer
• Cash payment at our authorized office
• Any other payment method specifically communicated by our team

All payments should be made only through authorized payment channels of Tranquil Journey.

A booking may be cancelled if the required payment is not received within the specified deadline.

Advance Payment

The advance amount required for a trip may vary depending on the package. Unless specifically mentioned otherwise, the booking advance is treated as confirmation of the traveller’s seat and may be subject to the applicable cancellation and refund policy.

Trip-specific payment terms communicated at the time of booking shall take precedence over general payment terms mentioned on this website.

For Local Trips The remaining balance must be paid at least 5 days prior to the date of travel.

For National Trips The remaining balance must be paid at least 15 days prior to the date of travel.

For International Trips The remaining balance must be paid at least 25 days prior to the date of travel.

Failure to clear the outstanding balance within the specified deadline may result in cancellation of the booking.

Payment Schedule

The payment schedule may vary depending on the trip and package. The applicable payment requirement will be communicated to the traveller at the time of booking. Unless otherwise specified:

• The required advance amount must be paid to confirm the booking.
• The remaining balance must be paid before the trip or within the timeline communicated by Tranquil Journey.
• Certain services may require 100% advance payment.
• Non-refundable services may require full payment at the time of booking.

Failure to clear the balance within the specified deadline may result in cancellation of the booking and applicable cancellation charges.

Payment Methods

Payments can be made through authorized Tranquil Journey payment channels. Online payments may be made through the payment gateway, UPI, or bank transfer options provided by us.

Cash payments, where accepted, must be made only at our authorized office against proper acknowledgement.

Travellers should not make payments to any unauthorized individual or account claiming to represent Tranquil Journey.

Cancellation Charges for Local Trips

For Local Camps, the following cancellation and refund policy will apply:

• Booking Amount: The booking/advance amount paid at the time of confirmation is non-refundable.
• Cancellation 35 days or more before the journey: 90% refund of the total trip amount.
• Cancellation between 35 days and 25 days before the journey: 75% refund of the total trip amount.
• Cancellation between 25 days and 15 days before the journey: 50% refund of the total trip amount.
• Cancellation less than 15 days before the journey: No refund will be provided.

Cancellation Charges for National Trips

For National Camps and Tours, the following cancellation and refund policy will apply:

• Booking Amount: The booking/advance amount paid at the time of confirmation is non-refundable.
• Cancellation 90 days or more before the journey: 90% refund of the total trip amount.
• Cancellation between 89 days and 48 days before the journey: 50% refund of the total trip amount.
• Cancellation less than 47 days before the journey: No refund will be provided.

Cancellation Charges for International Trips

For International Trips, the following cancellation and refund policy will apply:

• Booking Amount: The booking/advance amount paid at the time of confirmation is non-refundable.
• Cancellation more than 45 days before departure: 25% of the total trip cost will be deducted as cancellation charges.
• Cancellation between 31 and 45 days before departure: 50% of the total trip cost will be deducted as cancellation charges.
• Cancellation within 30 days before departure: No refund will be provided.

Booking Amount: The booking/advance amount paid at the time of confirmation is non-refundable.

Cancellation by Traveller

All cancellation requests must be communicated to Tranquil Journey in writing through an authorized communication channel.

Cancellation charges will depend on the trip, destination, booking date, departure date, and the terms applicable to the package.

The cancellation policy specifically communicated for your booked trip will apply to that booking.

Non-Refundable Components

Certain components may be non-refundable once booked or confirmed, including but not limited to:

• Train tickets
• Flight tickets
• Bus tickets
• Hotel/resort bookings
• Activity charges
• Permits
• Entry tickets
• Vendor charges
• Transportation bookings
• Special event bookings
• Other services specifically marked as non-refundable

Any actual non-refundable amount paid to third-party service providers may be deducted from the amount eligible for refund.

Rescheduling

Where permitted, travellers may request a change of travel date subject to:

• Availability
• Trip-specific rescheduling rules
• Vendor policies
• Applicable charges
• Operational feasibility

Rescheduling is not guaranteed and may not be available for certain packages or services.

Any non-refundable third-party charges resulting from rescheduling shall be payable by the traveller.

Cancellation by Tranquil Journey

In exceptional circumstances, Tranquil Journey may cancel, postpone, modify, or reschedule a trip due to safety concerns, insufficient operational feasibility, government restrictions, weather conditions, natural calamities, transportation disruptions, or other circumstances beyond our reasonable control. Where possible, we may offer:

• An alternative travel date
• An alternative arrangement
• Travel credit
• Refund of eligible recoverable amounts

The applicable option will depend on the circumstances and the amounts recoverable from third-party service providers. Non-refundable amounts already paid to third-party vendors may not be recoverable.

Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another method communicated by Tranquil Journey.

Refund processing may take approximately 7–14 working days after the refund has been approved and all necessary details have been received. The actual processing time may vary depending on banks, payment gateways, and third-party service providers.

Travel Documents & Identification

Travellers are responsible for carrying valid and required documents for their journey. Depending on the destination, these may include:

• Government-issued photo ID
• Passport
• Visa
• Permits
• Tickets
• Medical or fitness certificates
• Any other documents required by authorities or service providers

Tranquil Journey may provide general guidance regarding required documents, but we shall not be responsible for problems arising due to missing, incorrect, expired, or invalid documents.

Itinerary & Schedule Changes

We make every reasonable effort to operate trips according to the published itinerary. However, the itinerary may be changed, rearranged, shortened, or modified due to circumstances including but not limited to:

• Weather conditions
• Natural disasters
• Road or route conditions
• Government restrictions
• Local authority regulations
• Transportation issues
• Safety concerns
• Hotel or vendor availability
• Strikes, protests, or civil disturbances
• Other circumstances beyond our reasonable control

In such situations, Tranquil Journey may provide an alternative arrangement wherever reasonably possible.

Changes made for safety, operational, or external reasons shall not automatically entitle travellers to a refund or compensation.

Transportation

Transportation arrangements will depend on the specific package and may include buses, cars, trains, tempo travellers, or other modes of transport.

Vehicle type, seating arrangement, boarding point, route, and timing may be changed due to operational requirements.

Travellers must follow the instructions provided by our trip coordinators, drivers, and representatives.

Tranquil Journey shall not be responsible for delays caused by traffic, road conditions, weather, government restrictions, accidents, breakdowns, or other circumstances beyond our reasonable control.

Accommodation

Accommodation will be provided as mentioned in the respective trip package. Room types, room allocation, check-in/check-out timings, hotel/resort facilities, and other accommodation-related services are subject to the policies and availability of the respective property.

Room allocation may be arranged on a twin, triple, quad, dormitory, tent, or other sharing basis depending on the package.

Any additional charges arising from personal requirements, room upgrades, extra beds, room service, damages, or other hotel services shall be payable by the traveller.

Meals & Food

Meals will be provided as specified in the respective package. Menu, meal timings, restaurant location, and food arrangements may change due to operational or availability-related reasons.

Special food requirements such as Jain, Swaminarayan, vegetarian, or other dietary preferences should be communicated to us at the time of booking. While we will make reasonable efforts to accommodate such requests, specific dietary requirements cannot always be guaranteed.

Adventure Activities & Trekking

Certain trips may include trekking, hiking, camping, water activities, adventure sports, bike rides, night walks, or other physically demanding activities. Participation in such activities is voluntary and may involve inherent risks. Travellers are expected to:

• Follow safety instructions
• Follow the instructions of trek leaders, instructors, guides, and coordinators
• Use required safety equipment
• Stay within designated areas
• Avoid risky or unauthorized activities

Tranquil Journey reserves the right to restrict or discontinue a participant’s involvement in an activity if the participant’s conduct, physical condition, or circumstances may create a safety risk.

Health & Fitness

Travellers should assess their physical fitness and suitability before booking a trip. Certain destinations and activities may involve trekking, walking, climbing, altitude, uneven terrain, weather changes, or physically demanding conditions.

Travellers with any medical concerns are advised to consult a qualified medical professional before participating.

Any relevant health, allergy, dietary, or fitness information that may affect participation should be communicated to Tranquil Journey before the trip.

Punctuality

Punctuality is extremely important during group trips. Travellers must report at the designated pickup point, meeting point, hotel, activity location, or departure point at the time communicated by the Tranquil Journey team.

If a traveller arrives late or fails to report at the designated time, the vehicle or group may proceed without them. Any transportation or other expenses incurred due to missing the scheduled departure shall be borne by the traveller.

No refund or compensation will normally be provided for missed activities, transportation, meals, sightseeing, or services due to the traveller’s delay or absence.

Flights, Hotels, Trains, Buses, Activities & Experiences

Non-refundable bookings: Once booked, these services are strictly non-refundable and cannot be cancelled for a refund.

Refundable bookings: Refunds, wherever applicable, will be processed strictly in accordance with the cancellation and refund policy of the respective service provider.

Third-party delays or cancellations: Tranquil Journey Pvt. Ltd. shall not be responsible for any delays, cancellations, rescheduling, service disruptions, or changes made by airlines, hotels, railways, bus operators, activity providers, or any other third-party service providers.

International travel: Travellers are responsible for ensuring that they hold a valid passport with the required validity for their destination. It is recommended that passports have a minimum validity of 12 months from the date of travel.

Hotel cancellation policy: Most hotel bookings become non-refundable within the last 20 days prior to check-in. Any last-minute cancellation, modification, or refund request will be subject to the hotel's applicable terms and may not be possible.

Traveller Behaviour & Discipline

All participants are expected to behave respectfully and responsibly towards:

• Fellow travellers
• Trip leaders and coordinators
• Drivers and staff
• Hotel/resort personnel
• Local communities
• Wildlife and the environment

Any behaviour that threatens the safety, comfort, dignity, or experience of other participants may result in immediate removal from the trip.

In such circumstances, no refund or compensation will be payable, and any additional expenses arising from the removal shall be borne by the concerned traveller.

Prohibited Activities

The following activities are strictly prohibited during trips organized by Tranquil Journey:

• Illegal drugs or narcotics
• Misuse of alcohol or intoxication that affects others
• Smoking or tobacco use where prohibited by law or property rules
• Violence or physical aggression
• Abusive, threatening, or inappropriate behaviour
• Damage to hotel, vehicle, campsite, or public property
• Any illegal activity
• Activities that endanger oneself or other participants

Tranquil Journey reserves the right to terminate the participation of anyone violating these restrictions without any refund.

Personal Belongings

Travellers are responsible for their personal belongings throughout the journey.

Tranquil Journey shall not be responsible for the loss, theft, or damage of personal items including mobile phones, cameras, luggage, jewellery, cash, documents, or other valuables.

Travellers are advised to keep valuable belongings secure and carry only essential items during activities and sightseeing.

Safety

The safety of our travellers is one of our primary priorities. We make reasonable efforts to follow appropriate safety practices and provide guidance during activities and trips.

However, travel and adventure activities may involve risks that cannot be completely eliminated.

Travellers must follow all safety instructions given by Tranquil Journey representatives, guides, instructors, drivers, hotel staff, and local authorities.

Force Majeure

Tranquil Journey shall not be responsible for failure, delay, modification, or cancellation of services caused by circumstances beyond our reasonable control. Such circumstances may include:

• Natural disasters
• Heavy rainfall or snowfall
• Floods
• Landslides
• Earthquakes
• Government restrictions
• Road closures
• Strikes
• Riots or civil unrest
• War or terrorism
• Epidemics or pandemics
• Transportation disruptions
• Any other unforeseen circumstances

In such situations, any refund, credit, rescheduling, or alternative arrangement will depend on the amount recoverable from the relevant hotels, transport providers, activity operators, suppliers, and other service providers.

Visa Services

Visa assistance: Tranquil Journey Pvt. Ltd. provides visa assistance services, including documentation support and general guidance. The final decision regarding visa approval or rejection rests solely with the respective embassy, consulate, or immigration authority.

Visa fees: Visa fees and applicable charges are non-refundable under all circumstances, regardless of whether the visa is approved, rejected, delayed, or not processed.

Visa approval delay/rejection: If a visa is not approved or issued before the scheduled travel date, the applicable trip cancellation and refund policy will apply. Any non-refundable amount already paid to airlines, hotels, suppliers, or other service providers will not be refundable.

Third-Party Services

Certain services included in our packages may be provided by third-party vendors, including hotels, resorts, transport operators, activity providers, guides, restaurants, railways, airlines, and other service providers.

Their services are subject to their respective terms, conditions, availability, and operational policies.

Tranquil Journey will make reasonable efforts to coordinate with such service providers but shall not be responsible for circumstances directly caused by their independent operations, delays, cancellations, or service limitations.

Photography and Videography

During our trips, Tranquil Journey or its authorized representatives may capture photographs and videos for documentation, memories, and promotional purposes.

By participating in a trip, travellers acknowledge that photographs or videos taken during the trip may include them. Such content may be used for legitimate business and promotional purposes, including:

• Website
• Social media
• Advertisements
• Brochures
• Promotional videos
• Marketing materials
• Other official Tranquil Journey communication channels

Where a traveller voluntarily shares photographs, videos, reviews, or other content with Tranquil Journey, we may use such content for promotional purposes unless otherwise agreed in writing.

If you have a specific objection to the use of your identifiable image in promotional material, please contact us and we will consider your request subject to applicable law and practical feasibility.

Limitation of Liability

To the extent permitted by applicable law, Tranquil Journey Pvt. Ltd. shall not be liable for losses, delays, injuries, accidents, inconvenience, property loss, missed services, or other consequences arising from circumstances beyond our reasonable control or from the independent acts or omissions of third-party service providers.

Travellers participate in travel and adventure activities at their own responsibility and must follow all safety instructions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Contact Us

For questions, concerns, or requests related to this Terms & Conditions, you can contact Tranquil Journey Private Limited at:

• info@tranquiljourney.in
• +91 7698889966