Privacy Policy

Information You May Provide to Us

Depending on the service you use, we may collect information such as your:

• Name
• Mobile number
• Email address
• Billing and payment details
• Travel dates and selected trip/package
• Number of travellers
• Pickup or departure location
• Accommodation or transportation requirements
• Other details you choose to provide while making an enquiry or booking

We only request information that is relevant to handling your enquiry, booking, or travel arrangements.

Information Collected Through Our Website

When you browse our website, some technical information may be recorded automatically. This can include your IP address, device type, browser, pages you visit, approximate access time, and other basic usage information.

We use this information primarily to understand website usage, maintain website security, identify technical issues, and improve our online services.

How We Use Your Information

The information provided by you may be used to:

• Respond to your enquiries and requests
• Confirm and manage your trip bookings
• Arrange hotels, resorts, transportation, activities, and other services included in your package
• Process or verify payments
• Send booking confirmations, invoices, trip instructions, and important updates
• Provide assistance before, during, or after your trip
• Improve our website, packages, and customer experience
• Maintain business and transaction records
• Detect or prevent fraudulent, unauthorized, or unlawful activities
• Meet applicable legal or regulatory requirements

If you have given us permission to receive promotional communications, we may also contact you about new trips, offers, or travel-related updates. You may request to stop receiving such communications at any time.

When Your Information May Be Shared

Your information may need to be provided to other parties when it is necessary to complete the services you have booked with us. This may include:

• Hotels, resorts, and accommodation providers
• Transportation and vehicle providers
• Tour and activity partners
• Local coordinators or service providers
• Payment gateways and financial service providers
• Other vendors directly involved in arranging your trip

We aim to share only the information reasonably required for the relevant service.

We may also provide information if disclosure is required by law, a court, government authority, or other lawful process, or when necessary to protect our rights, customers, or business.

Payments

Payments made through our website may be handled by third-party payment gateways or financial service providers. Your payment information may be processed directly by the respective payment provider according to its own terms and privacy practices.

Tranquil Journey does not require customers to share their complete card, banking, or other confidential payment credentials with us through ordinary communication channels.

Cookies

Our website may use cookies and similar technologies to remember certain preferences, understand website traffic, improve functionality, and provide a better browsing experience.

You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Links to Other Websites

Our website may sometimes contain links to external websites or services, including payment platforms, social media pages, or third-party travel services. Once you leave our website, the privacy practices of that external website will apply.

We recommend checking the privacy policy of any third-party website before submitting your personal information.

Protecting Your Information

We take reasonable steps to keep the information provided to us protected against unauthorized access, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted over the internet.

How Long We Keep Information

We may retain your information for as long as it is reasonably necessary for bookings, customer support, accounting, record-keeping, legal requirements, dispute resolution, or other legitimate business purposes.

When information is no longer required, we may remove or anonymize it in accordance with applicable requirements.

Your Requests Regarding Personal Information

You may contact us if you believe that the personal information we hold about you is incorrect or if you have a privacy-related request.

Where applicable, we will take reasonable steps to verify the request and assist you in accordance with applicable laws.

Updates to This Policy

Our services and website may change from time to time. We may therefore revise this Privacy Policy when necessary. Any revised version will be published on this page with an updated date.

We encourage you to check this page periodically to stay informed about how we handle personal information.